TRADING

As this was a Sell position, your Stop Loss had to be triggered at the Ask price. Remember that the price shown on the MT4 charts is the Bid price and the spread needs to be added to it in order to obtain the actual Ask price at the time.

All four are types of pending orders or, in other words, orders to open a new trade when the price reaches a predefined level. Buy Stop and Buy Limit will be triggered when the Ask price reaches the specified level and Sell Stop and Sell limit will be filled at the Bid price. Buy Stop – … Continued

Our Support Team is ready to assist you within market hours and in case of emergency, when you have no other option to close your open trades. Please note that we can only execute phone orders to close open positions. Unfortunately we cannot accept phone orders to open new positions or place contingency (stops, limits, MIT, OCO, etc). … Continued

Pending orders can be placed as close as 0.1 pip from the market price.