FAQs

Please navigate to the “PORTFOLIO” tab on the JForex platform menu and click on “MY ACCOUNT”. You will be redirected to your account’s settings page. Under “Security Settings”, click “Change Password” and complete the short password change form.

This could be due to different reasons: Please ensure that you have entered your login, password and secure code correctly; Make sure that you have the latest version of Java. The correct version can be found through the link under Requirements on the start-up screen. This link will redirect you to a website with full … Continued

If you wish to remove this security feature, you will have to register one or more static IP addresses that you are connecting from. To do so, please contact us at support@tier1fx.com , providing your JForex account login and the static IP address(es) you wish to register. The request must be sent from the email address registered … Continued

The PIN is a 4 digit authentication code that offers better security when accessing your account. You need to type in the characters shown in the number boxes corresponding to your PIN. For example, let’s say that your PIN is 1234 and you see the following displayed: You have to type in the numbers shown in boxes … Continued