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FAQs

How do I login to my JForex account?

Simply launch JForex on a device of your choice and enter your login, password and secure code (if you choose to use a PIN)

I’ve misplaced my account number(s), what should I do?

You can view a list of your accounts in the “Accounts” section of your Client Portal.

I can’t remember my password, how do I retrieve it?

Simply submit a Password Reset request to the Help Centre on your Client Portal or by email to support@tier1fx.com .

How do I change my MT4 password?

– From the “Menu” bar on your MT4 platform, select Tools > Options. – Select the “Server” tab and click on “Change”. – Input your current password in the “Current Password” text field. – Select the “Change master password” checkbox. – Type in your desired new password in the “New Password” field. – Re-type the new password … Continued