FAQs

To better protect you against fraud and identity theft, we do not accept electronically generated bills or bank statements.

Yes, if you choose to submit your ID card, please provide us with copies of both the front and reverse sides.

No, we are obliged by law to obtain a proof of your actual physical residential address.

We can accept documents that show someone else’s name, as well as your own name, however, we cannot accept a document that only shows the name of that other person. If you are not able to provide us with a utility bill or bank statement in your name, we can accept an alternative government-issued document … Continued