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Frecuently asked questions

T1 Brokerage > Support > FAQs

Due to regulatory restrictions, we are unable to accept applications from residents of the following countries: USA, Iran, North Korea, Japan.

This could be due to several reasons:

  • Please ensure that you have a stable internet connection, preferably not a wireless one;
  • Make sure that you have typed in your correct password; it is better to type it in manually, rather than copy and paste it; Remember that passwords are case sensitive and that some letters such as “o” could be mistaken for digits, such as “0” (zero) and vice versa;
  • If you are logging into JForex, make sure you have entered the correct PIN combination; you can find a step-by-step guide on this by clicking here ;
  • Ensure that you have installed the latest Build of the MT4 platform or the latest Java release in case of JForex accounts;
  • In the case of JForex accounts, you could try cleaning the Java cache;

If you still cannot login, please contact us via live chat, phone or by email at support@tier1fx.com.

No, we do not. Instead, we prefer to focus on constantly improving your trading experience and conditions by investing in first-class liquidy, execution and technology.

Tier1FX demo accounts are valid for 60 days by default. If you wish to extend this period, please send a request to support@tier1fx.com before the 60-day period is up.

The current Margin Requirements for Retail Clients are based on the underlying instruments traded, as per ESMA’s product intervention measures, in effect from 1st August 2018. Find out more here.

Stopout Level for Retail Clients is set at 50% Margin Level (50% of the initial required margin) and for Non-Retail clients – at 100%.

Margin call is set at 100% of Margin Level for all clients.

Once Margin Level reaches or falls below the Stopout Level, the system will automatically begin to close your open positions, starting from the most unprofitable

Tier1FX does not make actual margin calls. Nevertheless, for better protection of your funds, we have set a Margin Call level of 100%. Once it is reached, you would not be able to open new trades, unless for hedging.

For more details, please see Margin Requirements.

The minimum initial deposit for opening an account is EUR 1,000 or the equivalent in other currencies. There is no minimum amount for top-up deposits.

You can fund your account via bank transfer.

For detailed deposit instructions, please refer to the “Transfers” section in Client Portal and the Client Portal Manual. Find out more here.

Both T1FX MT4 and JForex offer mobile applications for Android, iPhone and iPad.

They are not currently available for Blackberry and Windows Mobile OS.

Visit our Download Centre or your Play Store for more.

Tier1FX is a certified STP/DMA broker with no dealing desk intervention.

This means that we offer our clients direct market access, interbank grade spreads and a fast, reliable execution with no dealer intervention and no requotes.

Moreover, being an STP broker eliminates the innate conflict of interest that may occur between Market Makers and Clients.

Find out more about Tier1FX business model by clicking  HERE.

We pride ourselves with one of the most competitive and transparent fee schedules across the industry, with a combination of ultra-tight spreads – in all market conditions – and low trading fees

For a tailor-made fees solution, Institutional and Partners’ conditions, please directly at support@tier1fx.com

See our full fee schedule here

 

Client Portal Password:

Please click “Forgot Password” on the Client Portal login page at portal.tier1fx.com, enter your registered email address and click the “Reset” button. You will then receive an email with a password reset link through which you can set your new password. Alternatively, please email support@tier1fx.com for assistance.

 

MT4 Account Password:

You can reset your MT4 account password via the section My Accounts of your Client Portal:
– Navigate to section My Accounts and click on the account you wish to reset the password for;
– In the new window, click the “Change Password” button;
– Enter a password of your choice in the field New Password;
– Re-enter the same password in the field Retype Password
– Click “Submit”
Alternatively, please email support@tier1fx.com for assistance.

 

JForex Account Password:

Please email support@tier1fx.com requesting a password reset and you will shortly receive a new password by email.
Please remember to quote your JForex login in your email.

Tier1FX EPM (Equity Protection Management) is an enhanced feature that gives managed accounts more reliable and flexible control over risk and exposure. You can set up your own equity drawdown limit, ensuring a more effective protection of your investments. Once your equity falls to the EPM Stop Loss level you have specified, the system will automatically close all open positions and will cancel all pending orders.

Read more on Tier1FX EPM Stop Loss.
Tier1FX EPM Stop Loss Disclaimer.

Yes, you can transfer funds between all your accounts from the “Internal Transfers” section of your Client Portal.

The following basic documents are required for opening an Individual Account:

One valid unexpired form of ID. This can be one of the following:

  • Passport;
  • National ID card (front and back side copies);
  • Driving licence (front and back side copies)

Please provide colour copies that clearly show all of the following: your photo, name, nationality, date and place of birth, signature, issue and/or expiry date and serial number.

 One recent* document verifying your current address:

  • Utility bill (electricity/gas/water or landline phone bill); or
  • Bank statement; or
  • Residence Certificate, issued by the government or local authority.

* Issued within the past 3 months

Please note that further documents may be required depending on the type of trading account you are applying for.

Tier1FX demo accounts are valid for 60 days by default. If you wish to extend this period, please send a request to support@tier1fx.com before the 60-day period is up.

Yes, you can have a Demo Account for as long as required.

No. Demo Accounts are designed for practice purposes only, providing trading experience in a risk-free environment using virtual money. Profits, as well as losses, are virtual.

No. Demo Accounts are designed for practice purposes only, providing trading experience in a risk-free environment using virtual money.

Once you are ready to start trading live, you can set up a real account within your Client Portal and deposit funds into it.

Please send an email request to support@tier1fx.com

While Demo Accounts aim to replicate real markets and all features and functions of the live platform are available in the demo platform, please remember that demos operate in a simulated market environment.

A key difference between Live and Demo Accounts, for example, is that demo execution does not depend on real-time market liquidity. Another important distinction is that traders may have a different psychological mindset when trading in a simulated, risk-free environment.

Therefore, while practice accounts are an excellent means of getting to know the platform and market basics, please refer to demo trading results and performance with caution.

Yes, you can open an unlimited number of Demo Accounts.

Due to regulatory restrictions, we are unable to accept applications from residents of the following countries: USA, Iran, North Korea, Japan.

Yes, you can return to the Live Application form and complete it at any time. Simply login to your Client Portal, click OPEN LIVE ACCOUNT and you will be redirected to where you left off.

You can request an additional account via the My Account section on Client Portal or by email to support@tier1fx.com
To request a new account via the Client Portal, simply navigate to section My Accounts and click Add Account in the currency of your choice.
For example, if you would like to have a new EUR account, click the Add EUR Account button and complete the short online request form.

Additional account requests are normally processed within one business day. In some cases, additional documents or information may be required.

Yes, you can have as many Live Accounts as you need. Please note that additional Compliance Approval may be required if you wish to have more than 4 live accounts.

You can start trading as soon as your account is approved and funded.

Your account will be activated within one business day from submitting your application and supporting documents. In some cases we may require further clarification or additional documents. In such cases, the account approval process may take longer to be finalized.

You can open a live account in a few easy steps:

1. Click OPEN A LIVE at the top right-hand corner of the page

2. Complete the online registration form

3. Upload the required documents on your Client Portal

The following documents are required to open a Joint Account:

1- One valid unexpired form of ID. This can be one of the following:

  • Passport
  • National ID card (front and back side copies)
  • Driving licence (front and back side copies)

Please provide colour copies that clearly show all of the following: your photo, name, nationality, date and place of birth, signature, issue and/or expiry date and serial number.

2- One recent* document verifying your current address:

  • Utility bill (electricity/gas/water or landline phone bill);
  • Bank statement;
  • Residence Certificate, issued by the government or local authority.

* Issued within the past 3 months

Please note that further documents may be required depending on the type of the trading account you are applying for.

The following documents are required to open a Corporate Account:

  • Corporate Account Application 
  • Client Agreement 
  • Corporate Resolution
  • Appendix A – List of Directors
  • Appendix B – List of Shareholders
  • Certificate of Incorporation, Memorandum and Articles of Association:
    Please provide copies of these, certified by the Company Secretary or Director.
  • Certificate of good standing:
    This can be issued from the Registrar of Companies of the country of origin OR from a lawyer/solicitor.
    If issued by a lawyer, his/her contact details (address and ID/passport number) need to be included.
  • Verification of all Beneficial Owners(1) AND of all persons who have trading authority(2):
    This consists of one form of ID and one recent (not older than 3 months) document verifying current residential address for each person(3).
  • Proof of Business Address: utility bill or bank statement, not older than 3 months

NOTE: Please note that further documents may be required, depending on the nature of your business, your application and the type of trading account you are applying for.

(1) – Beneficial Owner: natural persons who hold directly or indirectly 10% shareholding and/or in the company or 
beneficiaries that hold 10% of the property of the legal entity). 
(2) – Employees granted trading authority do not need to provide verification. 
(3) – If any of the Directors and shareholders is a corporate entity, we require the entity’s Memorandum and 
Articles of Association, Certificate of Incorporation and verification of the Directors and shareholders.

The following basic documents are required for opening an Individual Account:

One valid unexpired form of ID. This can be one of the following:

  • Passport;
  • National ID card (front and back side copies);
  • Driving licence (front and back side copies)

Please provide colour copies that clearly show all of the following: your photo, name, nationality, date and place of birth, signature, issue and/or expiry date and serial number.

 One recent* document verifying your current address:

  • Utility bill (electricity/gas/water or landline phone bill); or
  • Bank statement; or
  • Residence Certificate, issued by the government or local authority.

* Issued within the past 3 months

Please note that further documents may be required depending on the type of trading account you are applying for.

Currently we do not offer swap-free account.

Should you wish to discuss swaps in detail, please contact us at support@tier1fx.com .

Yes, we do.

Please note that we cannot recommend or endorse Asset Managers and it is entirely up to the client to research, evaluate and select an Asset Manager and Managed Program to join.

Yes, you would need a separate Live Account for each platform.

You can explore our Live Account features here .

Yes, we accept documents in all languages. Please note that occasionally we may contact you for further clarification.

To better protect you against fraud and identity theft, we do not accept electronically generated bills or bank statements.

Yes, if you choose to submit your ID card, please provide us with copies of both the front and reverse sides.

No, we are obliged by law to obtain a proof of your actual physical residential address.

We can accept documents that show someone else’s name, as well as your own name, however, we cannot accept a document that only shows the name of that other person. If you are not able to provide us with a utility bill or bank statement in your name, we can accept an alternative government-issued document as a proof of address.

To better protect you with against fraud and identity theft, we are required by law to obtain two separate proofs of ID and address. If your ID card or driving licence includes your address, you can use these documents as proof of address however you would also need to submit a separate proof of ID, such as your passport.

Individual Applications: You can upload your documents directly to the to the Client Portal during the online registration process.

Joint and Corporate Applications: Please email all documents, including the completed and signed application form, to applications@tier1fx.com

The following documents are required to open a Joint Account:

1- One valid unexpired form of ID. This can be one of the following:

  • Passport
  • National ID card (front and back side copies)
  • Driving licence (front and back side copies)

Please provide colour copies that clearly show all of the following: your photo, name, nationality, date and place of birth, signature, issue and/or expiry date and serial number.

2- One recent* document verifying your current address:

  • Utility bill (electricity/gas/water or landline phone bill);
  • Bank statement;
  • Residence Certificate, issued by the government or local authority.

* Issued within the past 3 months

Please note that further documents may be required depending on the type of the trading account you are applying for.

The following documents are required to open a Corporate Account:

  • Corporate Account Application 
  • Client Agreement 
  • Corporate Resolution
  • Appendix A – List of Directors
  • Appendix B – List of Shareholders
  • Certificate of Incorporation, Memorandum and Articles of Association:
    Please provide copies of these, certified by the Company Secretary or Director.
  • Certificate of good standing:
    This can be issued from the Registrar of Companies of the country of origin OR from a lawyer/solicitor.
    If issued by a lawyer, his/her contact details (address and ID/passport number) need to be included.
  • Verification of all Beneficial Owners(1) AND of all persons who have trading authority(2):
    This consists of one form of ID and one recent (not older than 3 months) document verifying current residential address for each person(3).
  • Proof of Business Address: utility bill or bank statement, not older than 3 months

NOTE: Please note that further documents may be required, depending on the nature of your business, your application and the type of trading account you are applying for.

(1) – Beneficial Owner: natural persons who hold directly or indirectly 10% shareholding and/or in the company or 
beneficiaries that hold 10% of the property of the legal entity). 
(2) – Employees granted trading authority do not need to provide verification. 
(3) – If any of the Directors and shareholders is a corporate entity, we require the entity’s Memorandum and 
Articles of Association, Certificate of Incorporation and verification of the Directors and shareholders.

The following basic documents are required for opening an Individual Account:

One valid unexpired form of ID. This can be one of the following:

  • Passport;
  • National ID card (front and back side copies);
  • Driving licence (front and back side copies)

Please provide colour copies that clearly show all of the following: your photo, name, nationality, date and place of birth, signature, issue and/or expiry date and serial number.

 One recent* document verifying your current address:

  • Utility bill (electricity/gas/water or landline phone bill); or
  • Bank statement; or
  • Residence Certificate, issued by the government or local authority.

* Issued within the past 3 months

Please note that further documents may be required depending on the type of trading account you are applying for.

The Phone Password is used to verify your identity when you contact us by phone. This provides better security for your account.

The SMS code is used as a form of electronic signature verification when submitting important documents to Tier1FX.

This is designed to better protect you against fraud (i.e. someone else authorising a change on your account without your knowledge) and is also a means by which you acknowledge you are familiar with and agree with the contents of the signed document.

We do not issue specific statements for tax purposes however we can issue a general annual statement for you upon request. You can request one by email at support@tier1fx.com. Please ensure that the request is coming from the email address we have on record for you.

You can also generate various account statements for the required period straight from your platform or Client Portal.

It is not possible to change the currency of an existing account however you can open a new account in the desired currency in the “ADD NEW ACCOUNT” section of your Client Portal.

To change your account’s leverage, please send us an email request to support@tier1fx.com or submit a request  via your Client Portal .

Please note that the maximum leverage on your T1 account is subject to your Client Classification and other criteria, as described HERE

 

You can update your personal details in the “MY PROFILE” section of your Client Portal.

If you wish to close your account, please submit a Help Centre ticket via your Client Portal.

Yes. Dormant Account Fee of USD 20/ EUR20 /GBP20 will be charged monthly to accounts that have been inactive for more than 1 year.

If your account has a zero balance for more than 6 months, it will be archived.

You can reactivate it at any time by contacting our Support Team at support@tier1fx.com. Please note that further details/documentation may be required.

Note: Dormant Account Fee of USD 20/ EUR20 /GBP20 will be charged monthly to accounts that have been inactive for more than 1 year.

If your account is inactive for more than 6 months, it will be placed in a read-only mode.

You can reactivate it at any time by contacting our Support Team at support@tier1fx.com. Please note that further details/documentation may be required.

Note: Dormant Account Fee of USD 20/ EUR20 /GBP20 will be charged monthly to accounts that have been inactive for more than 1 year.

You have full control over your Asset Manager’s activity on your account that allows you to disconnect from the managed program at any time.

By clicking the “Leave Program” button in your Client Portal, all open positions on your account will be closed and the account, along with all remaining funds, will be automatically removed from the managed program. This means that the Asset Manager will no longer be able to trade your account.

If you wish to link your account to this program again, you can click the “Join Program” button on your Client Portal or contact our support team at support@tier1fx.com

You can open additional Live Accounts via the “Add New Account” section of your Client Portal. It only takes a few minutes to add a new account; however in some cases, additional compliance approval may be required. This may take up to one (1) business day to be completed.

You can view a list of your accounts in the “Accounts” section of your Client Portal.

Simply submit a Password Reset request to the Help Centre on your Client Portal or by email to support@tier1fx.com .

– From the “Menu” bar on your MT4 platform, select Tools > Options.
– Select the “Server” tab and click on “Change”.
– Input your current password in the “Current Password” text field.
– Select the “Change master password” checkbox.
– Type in your desired new password in the “New Password” field.
– Re-type the new password in the “Confirm” field and click “OK”.

An investor password is a read-only password which you can create if you wish to give other parties viewing access to your account. An individual who has logged in with an investor password cannot place trades or modify your account and platform in any way.

You can create an Investor Password by following these steps:

– From the “Menu” bar on your MT4 platform, select Tools > Options.
– Select the “Server” tab and click on “Change”.
– Input your master password in the “Current Password” text field.
– Select the “Change read-only password” checkbox.
– Type in the desired investor password in the “New Password” field.
– Re-type the investor password in the “Confirm” field and click OK.

Please ensure that you are entering your correct login details. We recommend that you type them in manually rather than copying and pasting.

If your account has been inactive for more than 6 months, it has been placed on a read-only mode. In such case or if you are still unable to login, please contact our Support Team for further assistance.

After downloading MT4 on your preferred device , launch the platform, click File>Login and enter your Login and Password.

You can view a list of your accounts in the “Summary” section of your Client Portal.

Simply submit a Password Reset request to the Help Centre on your Client Portal or by email to support@tier1fx.com .

Please navigate to the “PORTFOLIO” tab on the JForex platform menu and click on “MY ACCOUNT”.

You will be redirected to your account’s settings page. Under “Security Settings”, click “Change Password” and complete the short password change form.

This could be due to different reasons:

  • Please ensure that you have entered your login, password and secure code correctly;
  • Make sure that you have the latest version of Java. The correct version can be found through the link under Requirements on the start-up screen. This link will redirect you to a website with full instructions for downloading and installing Java;
  • Clean the Java cache and try logging in again. For detailed instructions on how to clean the Java cache, please contact our support team via live chat or email at support@tier1fx.com .

If you wish to remove this security feature, you will have to register one or more static IP addresses that you are connecting from. To do so, please contact us at support@tier1fx.com , providing your JForex account login and the static IP address(es) you wish to register. The request must be sent from the email address registered to your Tier1FX account.

The PIN is a 4 digit authentication code that offers better security when accessing your account.
You need to type in the characters shown in the number boxes corresponding to your PIN. For example, let’s say that your PIN is 1234 and you see the following displayed:

You have to type in the numbers shown in boxes 1, 2, 3 and 4, in that order: in this example, the code you’d need to enter would be 53638.

If the secure code is not accepted, click on “Reload” for another attempt without having to retype your login and password.

Simply launch JForex on a device of your choice and enter your login, password and secure code (if you choose to use a PIN)

This is not recommended for security reasons. Your account and personal data are better protected if you use different passwords for case.

You can change your password in the “My Profile” section of the Client Portal.

Simply click “Forgot Password?” on the Client Portal login page.

The Secret Question & Answer is used to verify your identity when you contact us by phone thereby providing better security for your account.

Client Portal: Please download the Client Portal user guide here

Partners Portal: Please download the Partners Portal user guide here

No, we do not. Instead, we prefer to focus on constantly improving your trading experience and conditions by investing in first-class liquidy, execution and technology.

Yes, you can.

It is important however to always deposit into the Tier1FX bank account, the currency of which matches the currency of your trading account. For example, if your trading account is held in euro, you need to send funds (in the currency of your choice) to our EUR bank account.

Such deposits will be converted to our bank account’s currency, using the current bank exchange rate.

Yes, you can use either account holders’ personal bank account.

In such case, funds can only be withdrawn back to that same individual bank account, up to the amount that has been deposited through it.

In all other cases, funds from a joint trading account, including profits, can only be redeemed back to a joint bank account, under the names of the trading account holders.

Yes, you can. Please note that we may require further supporting documents, such as a bank statement showing both account holders’ names.

No. All deposits should come from a bank account under your name. As a regulated broker, we cannot accept third party deposits. If such deposits are received, they will be instantly refunded.

No, we cannot accept deposits in cash and cash equivalents.

Tier1FX does not charge processing fees on deposits.

Charges may be applied by the issuing, intermediary and/or beneficiary bank for bank wire deposits.

Find out more here.

The minimum initial deposit accepted is EUR 1,000 or the equivalent in other currencies. There is no minimum amount for top-up deposits.

Yes, you will receive an email confirmation as soon as your deposit has been credited to your account.

Our Accounting Department works from 08:00 to 16:30 GMT, Monday to Friday.

We aim to apply all bank wire deposits on the day they are received.

Please note however that it may take up to 3-5 business days for international transfers to reach our bank accounts.

Simply visit the “Transfers” section of your Client Portal.

Please note that as a standard procedure withdrawals are to be sent back to the bank account from which you funded your account. For a detailed guide on funding and withdrawals from the Client Portal, please see here or contact us at support@tier1fx.com

Important: Funds can be only sent to a bank account under your name.

Unfortunately, this option is currently unavailable. Funds can only be sent out in the currency of your trading account.

This is only possible if the Joint Bank account has been funded via a transfer from the said individual bank account. In that case, we can send back to the individual bank account up to the amount that has been deposited through it.

In all other cases, funds from a joint trading account, including profits, can only be redeemed back to a joint bank account, under the names of the trading account holders.

Yes, you can withdraw up to 80% of your equity. If you wish to withdraw more, you would need to first leave the MAM by pressing the “Leave Program” button on your portal.

Please note that even if withdrawing a small amount, you are still responsible for monitoring your exposure and ensuring that you have sufficient equity to sustain any open trades on your account.

Yes, you can as long as your Equity is higher than the requested amount.

Please note that you are solely responsible for ensuring that you have enough Equity to sustain your open trades and avoid a stop out.

As a rule of thumb, funds are always returned to the account they were deposited from.

Under certain circumstances, you could withdraw to another bank account, as long as you are the bank account holder. Please note that further information and supporting documents may be required.

No, there isn’t.

All withdrawal requests are processed within the same business day, if received within business hours or on the following business day. Please note that it may take up to 3-5 business days for international bank transfers to be completed and up to 10 business days for funds to show on your card statement.

You may submit a withdrawal request at any time.

Please note however that requests submitted after 12:30pm Malta will be processed on the following working day.

A fixed processing fee* of USD 20 / 15 EUR/ 15 GBP applies per withdrawal and will be charged on top of the requested withdrawal amount. If you are redeeming all of your funds, the fee will be deducted from the total withdrawal amount.

*This includes Tier1FX’s processing fees. Further fees may be applied by the receiving and/or intermediary banks.

Yes, you can transfer funds between all your accounts from the “Internal Transfers” section of your Client Portal.

We can only carry out such transfers to and from EU-regulated brokers and on a case-by-case assessment basis. Please contact the Support Team at support@tier1fx.com for further assistance.

No. This is considered a third party payment and by law, we cannot accept such transactions.

Yes, you can, as long as you have sufficient funds to sustain your open positions.

Please note that you are solely responsible for ensuring that you have enough Equity to sustain your open trades and avoid a stop out.

Yes, you can.

Internal transfers are generally carried out instantly. In rare cases, it may take up to one (1) business day for such transfers to be completed.

Yes, you can do this at section “Transfers / Internal Transfer” of your Client Portal.

Please note that a Conversion Fee of 50 basic points will be charged to the receiving account.

There are no fees on internal transfers made between your accounts.

For security reasons, we cannot provide you with our IP addresses.

No, you can only login to one account on a single MT4 terminal at a time.

Yes, you can.

The MT4 Template is a set of chart parameters that can be applied to other charts. You can save a Template by clicking on Charts/Template/SaveTemplate then load it to a different chart by clicking Charts/Template/LoadTemplate and selecting the template you need.

Profiles are very useful when working with a set of charts. When a Profile is loaded, each chart with its settings is placed exactly in the same location at the time the profile was saved. To save your current settings as a Profile, click File>Profiles>Save As. To load a Profile, simply select it from the File>Profiles list.

The quickest way to add an indicator without modifying its default settings is to simply drag and drop it from the Navigator window to the required chart.

If you wish to make specific changes to the default settings, please follow these steps:

  • Open the required chart
  • Click on the Insert>Indicator from the top menu OR double click on the indicator in question in the Navigator Window.
  • A pop-up window will allow you to modify the specific parameters.
  • When done, simply click OK.

{slider-level2 How do I install a custom indicator?} You can install custom indicators in a few easy steps:

  • Make sure the indicator has the extension .mql
  • Save the indicator to the following folder on your computer:
    C:\Program Files\Tier One FX MetaTrader 4\ experts\indicators\
  • Restart your MT4 platform and find the new indicator in the “Custom Indicators” folder within the Navigator window (on the lower left-hand side of the platform, just below “Market Watch”)

Then you can simply add it to your charts, following the steps set out above.

This can be due to several reasons:

  • Make sure that you are trying to place a trade within the trading hours of the specified instrument and within the general trading hours ;
  • Check if you have specified the trade size in the “Volume” field of the New Trade window; if the value is zero, the Buy and Sell buttons will be greyed out.

If you are using MT4 or WebTrader, the Trailing Stop is only saved on your terminal and will not be executed if you are not logged into your platform or your computer is switched off.

To place a Trailing Stop, simply right-click on the open trade in the Terminal window, select “Trailing Stop” and click on the desired value.

To delete a Trailing Stop, right-click on the trade in question, select “Trailing Stop” and click “None” on the context menu.

This indicates that your platform did not upgrade automatically to the latest build release. You can upgrade it manually using one of two methods:

  • Right-click on the platform icon on your desktop and select “Run as Administrator”. Starting the terminal this way should prompt the upgrade.
  • If the issue persists, please re-download the platform from our Download Centre . To ensure that no data is lost during this process, please download the platform to a New Folder.

Please ensure that you have entered your correct login details.

We recommend you type them in manually rather than copying and pasting them.

“Off-quotes” usually indicates connectivity issues resulting in no pricing being available.

Please ensure that your Internet connection is stable; a wireless Internet connection is generally more likely to cause such instability.

This usually occurs when several instructions are submitted at the same time from your terminal to our servers. Multiple mouse clicks or a hyperactive EA, for example, may be the reason.

A simple restart of your platform should fix this issue.

From MT4 Platform:

  • Click Tools>Options and select the “Server” tab.
  • Click the “Change” button on the right-hand side.
  • Insert your Current Password and make sure the “Change master password” option is selected.
  • Type in your new password in the “New Password” field and re-type it in the “Confirm” box.
  • Click “OK”.

From Client Portal:

  • Navigate to section My Accounts and click on the account you wish to reset the password for;
  • In the new window, click the “Change Password” button;
  • Enter a password of your choice in the field New Password;
  • Re-enter the same password in the field Retype Password.
  • Click “Submit”

Alternatively, please email support@tier1fx.com for assistance.

The time displayed on MT4 is GMT+2 (autumn to spring) or GMT+3 (spring to autumn).

You can download the MT4 platform, on a device of your choice, from our Download Centre .

One unit of gold equals one ounce.

The following instruments are not available for Managed Accounts, but for individual traders only:
XAU/USD, XAG/USD, USD/PLN, EUR/PLN, USD/TRY, EUR/TRY, USD/RUB and EUR/RUB.

At around 22:00 GMT, your profit/loss is calculated and the funds are transferred. {slider-level2 My platform is set to units. How do I relate this to 100 ounces of gold?} One unit of gold equals one ounce.

You can request this by email to support@tier1fx.com

Millions.

Please request this by email to support@tier1fx.com

Please make sure that the time, time-zone, and dates on your computer are correct. If they are, contact our Support Team with a link to the report you are trying to open.

Your equity changes (in very small amounts) until settlement time (21:00 GMT). This occurs when all your positions are settled according to your base currency.

This is no cause for concern: the swifts will be very insignificant (according to market movement towards traded currencies). If after 21:00 GMT you do not open any positions, your equity will not change.

Yes. In your reports, simply click the button “Export“.

This option is available in the Portfolio Statement (where you can find your past trades) and the Position Report.

To plot the moving average, click on “Add Indicator” under the FX symbol. Choose Common -> Overlap Studies – MA indicator.

At the bottom of the window, on the position tab, select the positions you want to merge by selecting them from the first column. Then right-click on one of the positions and choose “Merge Selected”.

To calculate the price of the future position, multiply the price of each position by the amount of the position and add the results together. Then you divide this number by the total amount of positions.

If the two positions have the same value, just add the prices and divide the result by 2. It works the same way for two long positions.

If the orders are going in opposite directions, the new price will be the same as the largest order.

All your orders are sent to our servers, so even if your computer is switched off, your Stop Loss order is still alive.

443 and 10443.

Yes, you can and it will not affect your platforms’ performance.

In the drop-down menus at the top of your platform, choose “Tools”, then “Preferences” and the “Chart Tab”.

At the bottom, you will see “Orders Visualisation”. Here you can deselect the prices you do not want to appear on your chart.

JForex is showing GMT time. Unfrotunately the time-zone settings on the platform cannot be changed.

Double click on it to select it, then right click and choose ‘Remove‘ from the drop down menu or simply press the Delete key on your keyboard.

This is not allowed as a Stop Loss order is an unconditional order and is filled whatever the price may be.

Yes, however you will have to register one or more static IP addresses that you are connecting from.

To do so, please send an email request to support@tier1fx.com , providing your Client ID and the Static IP address(es) you want to register. The request must be sent from the email address registered to your Tier1FX account.

The PIN is a 4 digit authentication code that offers better security when accessing your account.
You need to type in the characters shown in the number boxes corresponding to your PIN. For example, let’s say that your PIN is 1234 and you see the following displayed:

You have to type in the numbers shown in boxes 1, 2, 3 and 4, in that order: in this example, the code you’d need to enter would be 53638.

If the secure code is not accepted, click “Reload” for another attempt without having to retype your login and password.

Yes, by following these steps:

Android:

Navigate to the Quotes tab and tap on the instrument you’d like to trade. Click New Order and select the type of pending order you wish to place.

iOS:

Navigate to the Quotes tab and tap on the instrument you’d like to trade. Click Trade and select the type of pending order you wish to place.

No, unfortunately this feature is not available on the mobile apps.

No, the mobile applications only allow use of the default indicators, preloaded on the platform.

All your open and pending orders are saved on our server so they will not be affected. You will be simply logged out of your account.

Yes, you can, however you can only login to one account at a time on the same device.

Yes. Simply select the History tab and click on the clock icon in the top right corner to specify the required period.

You can see your open positions and pending orders under the Trade tab.

Open the Quotes tab and click on the instrument you wish to view.

Then select Chart from the pop-up menu and the required chart will be displayed.

You can view all your open positions in the Trade tab of the mobile app.

Click and hold the open position in question to display the pop-up context menu. Once the menu is displayed, tap on Modify Order or Close Order.

Android:

  • Navigate to the Quotes tab and tap on the instrument you’d like to trade.
  • Tap on “New Order”. A pop-up window will appear where you are prompted to specify the volume you wish to trade and whether you wish to place a market or pending order.
  • Click on “Buy or Sell” to place your order.

iOS:

  • Navigate to the Quotes tab and tap on the instrument you’d like to trade.
  • Tap on “Trade”. A pop-up window will appear where you are prompted to specify the volume you wish to trade and whether you wish to place a market or pending order.
  • Click on “Buy or Sell” to place your order.

To add an instrument, please select the Quotes tab and tap the “+” symbol in the top right corner.

Then simply click on the group/symbol you wish to add.

You can download MT4 from App Store directly on your device:

– On App Store, search for “MetaQuotes” and download the application to your device
– Launch the application and when prompted to search for broker, type Tier1FX
– Follow the prompts in order to login to your account

You can download MT4 from Google Play store directly on your device:

– On Google Play, search for “MetaQuotes” and download the application to your device,
– Launch the application and when prompted to search for broker, type Tier1FX
– Follow the prompts in order to login to your account

You can find and download the platform from Google Play/iTunes store by searching for Tier1FX

The current Margin Requirements for Retail Clients are based on the underlying instruments traded, as per ESMA’s product intervention measures, in effect from 1st August 2018. Find out more here.

Stopout Level for Retail Clients is set at 50% Margin Level (50% of the initial required margin) and for Non-Retail clients – at 100%.

Margin call is set at 100% of Margin Level for all clients.

Once Margin Level reaches or falls below the Stopout Level, the system will automatically begin to close your open positions, starting from the most unprofitable

Tier1FX does not make actual margin calls. Nevertheless, for better protection of your funds, we have set a Margin Call level of 100%. Once it is reached, you would not be able to open new trades, unless for hedging.

For more details, please see Margin Requirements.

Swaps applied to open positions on Wednesday are multiplied by three (3), in order to compensate for the weekend.

This is due to the fact that Forex spot transactions settle two (2) business days from the date of the actual trade.

Rollover is applied daily at 21:00 GMT (00:00 server time).
To see Rollover rates by instrument, click here.

Yes, you can backtest, optimise and apply the EAs* of your choice on both MT4 and JForex.

As JForex is a Java based platform, EAs applied to JForex accounts need to be in Java programing language.

Choosing, evaluating, using and monitoring an EA is entirely at client’s own discretion and should not be in violation of Tier1FXTrading Rules and Regulations
For more details on Tier1FX EA Policy, please read here

Yes, scalping is allowed and welcome, with no limitations on the number of trades placed or the number of pips in profit/loss.

In addition, pending orders can be placed at as close of market as 0.1 pips.
Note: Tier1FX does not allow arbitrage.

Yes, you can hedge your position at any time in order to protect a losing position or to balance your equity, as long as your Free Margin is positive (Margin Level>100%).

When all positions are fully hedged, the Margin Requirement will be zero.

Please note however that even if your positions are fully hedged, you are still responsible for the spread cost and stopout can still be triggered.

You can set up a Trailing Stop on MT4 by right-clicking on an open trade, selecting “Trailing Stop” and clicking on the points value required.

As soon as you do this, the system starts to automatically check with each new incoming quote whether the trade is profitable. Once the profit in points becomes equal to or higher than the Trailing Stop level you have specified, the terminal automatically places a Stop Loss at that same specified distance from the current price (in other words, at your open price).

If the price becomes profitable for your trade direction, the Stop Loss will follow it with the same predefined distance.

If price goes in the opposite direction, Stop Loss will not be modified and will be eventually triggered if market continues moving in that direction.

Yes, this is possible. If you have a Buy position, for example, you need to place your Take Profit above the current market price.

If you are placing Take Profit when your trade is in loss and do not set it not far enough above the current market price (in other words, if you place it below the opening price of the trade), it will act as a Stop Loss and your trade will be closed with a loss.

As this was a Sell position, your Stop Loss had to be triggered at the Ask price.

Remember that the price shown on the MT4 charts is the Bid price and the spread needs to be added to it in order to obtain the actual Ask price at the time.

All four are types of pending orders or, in other words, orders to open a new trade when the price reaches a predefined level.

Buy Stop and Buy Limit will be triggered when the Ask price reaches the specified level and Sell Stop and Sell limit will be filled at the Bid price.

  • Buy Stop – an order to open a Buy position at a price higher than the current price level;
  • Sell Stop – an order to open a Sell position at a price lower than the current price level;
  • Buy Limit – an order to open a Buy position at a lower price than the current price level;
  • Sell Limit – an order to open a Sell position at a price higher than the current price level.

As a rule, Stop orders are placed when the current trend is expected to continue and Limit orders when the market is expected to move in the opposite direction.

Our Support Team is ready to assist you within market hours and in case of emergency, when you have no other option to close your open trades.

Please note that we can only execute phone orders to close open positions. Unfortunately we cannot accept phone orders to open new positions or place contingency (stops, limits, MIT, OCO, etc).

Our order desk can be reached by calling +356 2327 3000.

The following steps should be followed to transact via the telephone:
1. You will be asked to provide your account number/login, full name, date of birth, registered email address and ID document number.
2. Once your identity is confirmed, you will be asked to provide the ticket number of the trade you wish to close.
T1 Representative will confirm the details of the trade (e.g. “This is a short position for 2 mini lots
EUR/USD”) and will provide an indicative market price.
3. If you wish to close all open trades, you must say so. In this case, the T1 Rep will confirm the details of
all open trades
4. It is your responsibility to ensure that the T1 Rep understands your order and to correct him/her if the
order read back to you is not what you want.
5. You must confirm that you authorize T1 to close the trade(s) and the T1 Rep will proceed to do so.
6. Once trade(s) is/are closed, the T1 Rep will confirm that “Ticket #123456 0.2 EUR/USD is closed at 1.2345”.
7. You will receive the trade closure details report as an email.

EXAMPLE:
Client: Hello, I wish to close a trade.
T1 Rep: Hello, May I have your full name, account number, date of birth, registered email and ID document number please?
Client: My name is John Smith, account 12345, date of birth DD/MM/YYYY, registered email “example@email.com” and ID number “123456789”.
T1 Rep: Ok, thank you. What is the ticket number of the trade you wish to close?
Client: Ticket number 12345678
T1 Rep: Ok, the trade in question is a short position for 2 mini lots EUR/USD, is that correct?
Client: Yes, that is correct.
T1 Rep: Current market price is 1.2345. Do you want to close the trade?
Client: Yes, please close it.
T1 Rep: Ticket number 12345678 closed at 1.23334. You will receive an email with the order details.

Please note:
**In case of unsuccessful “Secret Question & Answer” authorization or if you refuse to go through this process, your instructions will not be accepted.
**Your instructions may need to be given in English.

Pending orders can be placed as close as 0.1 pip from the market price.

If you are using MT4 or WebTrader, the Trailing Stop is only saved on your terminal and will not be executed if you are not logged into your platform or your computer is switched off.

JForex desktop platform offers server-side Trailing stop, which means that it will be triggered even if your computer is off.

The maximum lot size per trade for most pairs is 50 lots* – the equivalent of 5,000,000 units of the base currency. The max lot size for Crude Oil (XTI/USD), Brent (XBR/USD) and Natural Gas (XNG/USD) is 20 lots.

There are no limitations on the number of open trades, regardless the lot size traded.

* If you require a larger maximum trade size, please contact us at support@tier1fx.com

Our Market Execution guarantees that your order will be executed at the market price available, with no re-quotes.

This means however that the price at which your order is filled may be different from the one you specified (i.e. slippage may occur), as the entry rate depends entirely on the current market movement.

Both MT4 and JForex offer you enhanced slippage control. You can set the Maximum Deviation (MT4) or Maximum Slippage Level (JForex) with which you feel comfortable and orders will be rejected if market price moves past your maximum slippage level.

As an STP broker, Tier1FX offers Market Execution. This guarantees that your orders are always* filled at a fair and transparent market price, with no dealer intervention, re-quotes and delays.

As all orders, including Stop Loss, are filled at the current market price, it is possible for your trade to be closed at a level other than your pre-set stop value. This is known as “gapping”: in fast moving markets, prices may gap straight through your pre-set order price.

Stop Loss orders are designed to automatically cut losses if market moves against you. For this reason, once your SL has been triggered, your trade will be closed at the next available market price in order to prevent further losses on your account.

As a result, while execution on your SL is guaranteed, the actual close price may differ from the one you have specified.

*Subject to Market Liquidity

Our Market Execution guarantees that your order will be executed at the best market price available, with no requotes. As the entry price may vary depending on market, it is not possible to set Stop Loss and Take Profit at the time you are placing a new order.

You can set your Stop Loss and Take Profit as soon as the trade is placed.

With Instant Execution, orders are executed at the price predetermined by you when placing your order, if this price is still available. Since markets move fast, the price you specified may no longer be available by the time your order reaches the server. In such cases, you would experience a “re-quote”, where the system will reject your trade and offer you a new price at which it can be filled. This process may be repeated several times, depending on market volatility and broker execution speed.

Market Execution guarantees that the price will never be re-quoted, as your order is filled at the current market price. One advantage of Market Execution is that your orders will always* be filled and you will enter the market with no delays caused by re-quotes. Please note however that the price at which your order is filled may be different to the one you specified, as the entry price depends entirely on the current market price. As an STP broker, Tier1FX offers Market Execution, guaranteeing that your orders are always filled at a fair and transparent market price, with no dealer intervention, re-quotes and delays.

*Subject to market conditions

If you are categorized by us a Retail Client,  your maximum losses and liability from trading CFDs will not exceed the total balance of your account. This is referred to as Negative-Balance-Protection and aims to safeguard Retail Clients in highly-volatile markets, where extreme market conditions may cause large and sudden losses.

Please note that you are still responsible, including for your own benefit, for continuously monitoring your account(s) and for ensuring that they are well-margined at all times.

Non-Retail clients (Eligible Counterparties, Per Se Professional and Elective Professional Clients) are not represented by this Protection and remain liable should a negative balance occur.

For more details, please refer to Annex I, p. 9.Negative Balance Protection of the Tier1FX Customer Agreement.

Margin (M) represents the amount of money that you need in order to enter a trade.

Margin Level (ML) shows the ratio between your account’s Equity and Margin. ML = E/M *100

Free Margin (FM) tells you how much funds you have left to open new trades. FM = Margin – Equity

As a simple rule, if Equity = Margin, then Margin Level = 100% and Free Margin = 0 and therefore you will not be able to place new trades.

See more on Margin Requirements.

Balance shows the funds in your account, including the profit and loss from closed trades.

Equity is a dynamic value and takes into consideration the profit and loss from open trades at the time.

Equity = Balance +/- Profit/Loss from currently open trades.

While there are various online calculators which can help you calculate Profit, Loss and Pip Value, we feel it is useful and important to understand how that actually work.

Let’s take the following trade as an example:

You think that the euro will raise in value against the US dollar and decide to buy 100,000 euros (or in other words, 1 standard lot EUR/USD) at 1.35670. This will cost you 100,000 * 1.35670 = USD 135,670.00.

Let’s assume that you were right and the price of the euro against the US dollar increased to 1.35785, which gives you a profit of 115 points or 11.5 pips (1.35785 – 1.35670 = 115).

If you decide to close your position at this point, what you are actually doing is selling your 100,000 euros at the current price of 1.35785, which means that you’d now have USD135,785.00.

Your total profit from this trade will be $135,785.00 – $135,670.00 = $115.00

This amount will be automatically converted into your trading account’s currency, in the event that it is held in a currency different than USD.

Tier1FX does not make actual margin calls. Nevertheless, for better protection of your funds, we have set a Margin Call level of 100%.

Once it is reached, you would not be able to open new trades, unless for hedging.

Clients are encouraged to monitor exposure and risk at all times in order to limit potential excessive losses resulting from overexposure and stopout.

Margin is calculated as the Position’s Value, converted into your account’s currency and divided by Leverage.

Example A:
Trading account currency: EUR
Currency pair traded: EUR/USD at 1.34500
Lot Size traded: 1.00 (100,000 units)
Leverage: 1:50 Margin = EUR100,000 / 50 = EUR 2,000.00

Example B:
Trading account currency: USD
Currency pair traded: EUR/USD at 1.17500
Lot Size traded: 1.00 (100,000 units)
Leverage: 1:50 Margin = EUR 100,000 * 1.17500 / 50 = USD 2,350.00

See more on Margin Requirements and Contract Specifications.

Tier1FX EPM (Equity Protection Management) is an enhanced feature that gives managed accounts more reliable and flexible control over risk and exposure. You can set up your own equity drawdown limit, ensuring a more effective protection of your investments. Once your equity falls to the EPM Stop Loss level you have specified, the system will automatically close all open positions and will cancel all pending orders.

Read more on Tier1FX EPM Stop Loss.
Tier1FX EPM Stop Loss Disclaimer.

Tier1FX is a certified STP/DMA broker with no dealing-desk intervention.

This means that we offer our clients direct market access, interbank grade spreads and a fast, reliable execution with no dealer intervention and no requotes.

Moreover, being an STP broker eliminates the innate conflict of interest that may occur between Market Makers and Clients.

Find out more about Tier1FX business model by clicking  HERE.

MT4 trading hours for most instruments are from 21:05h GMT* (00:05h on Monday server time) on Sunday to 20:55h GMT* (23:55h server time) on Friday, with a daily break between 20:55h GMT till 21:05h GMT.

JForex standard trading hours for most instruments are from 21:00h GMT* (00:00h Monday server time) on Sunday to 21:00h GMT* (23:00h server time) on Friday.

For detailed information on trading hours per instrument, please see HERE

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage, 69.74% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.